I'm looking into starting a coaching business and I need a application like Trello for client management and accountability. But most important the software has to be HIPAA compliant.
I am an advisor for healthcare facilities. The question here is not an uncommon one.
Trello (and also certain software like Trello) should be avoided, as it represents tremendous legal risk. I cannot underscore that enough.
This is due not only to the risk of user error. You could think of Trello as a data company similar to Facebook. It categorically conflicts with the guiding principles of healthcare organizations and health data. Your process for evaluating and selecting a project management software must be equally rigorous to your process of selecting an EHR system.
If you are a smaller healthcare org or simply too resource-constrained to spend time researching appropriate project/task management software, my suggestion would be to contact your EHR provider. While it's probably not their job to find project/task management software for you, they will probably be nice enough to provide you with suggestions or pointers. They are already intimately familiar with your data-privacy needs and computer systems.
Hi Glen, thank you for your crystal clear warning.
I work for a healthcare that is smaller/resource-constrained, as you said. I was considering pitching Trello for our leadership team, and am trying to figure out a solution that is both HIPAA compliant and cost efficient (ideally free).
Here's my question: is it acceptable to use a non-compliant solution like Trello, if we strictly refrain from using patient identifying information? For the most part, I don't anticipate needing to refer to patients in Trello. Would it be acceptable to use a patient's Medical Records Number, if it is assigned and used only internally within our organization?
Thank you for your help.
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