I need to share a board with the client I'm creating the team training system for
I've tried to share the board - when they click the link it says "no account exists" with those details. I've even tried giving them my logon and password but they can't even login using my credentials
so how do I show my client what I've built for his team to use?
If I can't successfully share my board with him today I've got a big problem
please can anybody help?
Is the client a user in your JIRA instance? When you share a board there are two items you need to make sure you have set:
1. board is shared with the project, or users of the system
2. filter of the board is shared with the same group of users
For example, if I have a board called XYZ that contains issues from project XYZ, as long as I give permission to users to see the board (option 1) I share the board with users in project XYZ and my user is in project XYZ you're good.
I also need to make sure if I created the filter for the board the filter is not PRIVATE; depends on each JIRA instance how new filters are set when you create them.
Hope that helps. If you have any other questions feel free to let me know.
@Paul Atherton are you inviting them by sending a link? What I'd recommend is asking them to try first opening the link in an incognito/private browsing window, and this will prompt them to sign in or create an account. If they don't already have an account they will be able to create one.
If this works, then probably the issue is that they were already logged into Trello or Atlassian with a different account in the past and it's somehow still got session data stored in their browser.
Hello Community! My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events