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I'm not getting any Trello email notifications

Brad February 27, 2024

I'm not getting any email notifications from Trello.

I set the frequency to instantly.

I have all my email notifications turned on and I'm watching a list on my board so it should be sending notifications when something changes within that list.

 

I also did a test with the Trello link just to see if it I can receive emails from Trello. The test worked fine, https://trello.com/test_notifications  but still no email notifications from Trello.  

Any help would be greatly appreciated.

Cheers,

1 answer

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Perisic Nikola
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February 27, 2024

Welcome to the community @Brad !

The reason is because your email is on the supression list on the Atlassian side. In order to solve this you would need to raise a support ticket for Atlassian to remove your email from the supression list.

https://trello.com/contact#/

Brad February 27, 2024

Thanks @Perisic Nikola for the reply. 


I clicked on the link that you sent me, but when I click on account issues, the only options to pick from are trouble logging in, delete my account or update profile. 

How can I contact them about my issue?

Brad February 27, 2024

I just clicked on report a bug, and went from there to raise a support ticket. At least I now have a support ticket and they may be able to pass me onto someone that can help.

Thanks again @Perisic Nikola

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