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I'm not getting any Trello email notifications

Brad February 27, 2024

I'm not getting any email notifications from Trello.

I set the frequency to instantly.

I have all my email notifications turned on and I'm watching a list on my board so it should be sending notifications when something changes within that list.

 

I also did a test with the Trello link just to see if it I can receive emails from Trello. The test worked fine, https://trello.com/test_notifications  but still no email notifications from Trello.  

Any help would be greatly appreciated.

Cheers,

1 answer

0 votes
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Welcome to the community @Brad !

The reason is because your email is on the supression list on the Atlassian side. In order to solve this you would need to raise a support ticket for Atlassian to remove your email from the supression list.

https://trello.com/contact#/

Brad February 27, 2024

Thanks @Nikola Perisic for the reply. 


I clicked on the link that you sent me, but when I click on account issues, the only options to pick from are trouble logging in, delete my account or update profile. 

How can I contact them about my issue?

Brad February 27, 2024

I just clicked on report a bug, and went from there to raise a support ticket. At least I now have a support ticket and they may be able to pass me onto someone that can help.

Thanks again @Nikola Perisic

Like Nikola Perisic likes this

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