Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

I'm a workspace admin but I can't open and edit private boards

Nadine Mäntyranta
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 8, 2024

We use Trello Premium in our organisation and I am one of three workspace admins. All three of us can see every board in the workspace - also the private ones - but we can't open and edit them. It worked in the past and I've read multiple times that a workspace admin in Trello Premium is supposed to be able to edit also private boards. Is this a temporary technical error or is there some solution to it?

Thank you in advance for your help!

2 answers

2 accepted

0 votes
Answer accepted
Lovee Eric April 8, 2024

Hi @Nadine Mäntyranta 

 

Please try clearing the cache and also please try it with another browser. 

I hope this should work. 

Thanks

Lovee Eric

Brilyant Inc.

0 votes
Answer accepted
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 8, 2024

Welcome to the community @Nadine Mäntyranta 

You are right for the admins as they are able to view and edit all of the boards in the workspace with the premium plan. Do you receive any error messages?

Also, try with the another browser, clear cache and start in the incognito mode. By the way that you have described it, it could be a temporarily bug (this also depends on what error message do you receive, or if nothing happens).

Another thing that you can check is your browser developer console for some errors.

Nadine Mäntyranta
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 8, 2024

Awesome! The problem didn't occur anymore after we cleared our caches. 🥳

Thanks a lot for your help! 

Like Nikola Perisic likes this
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 8, 2024

If you were satisfied with the answer, please mark this answer as accepted one. Thanks :)

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events