I don't get email notifications

[evelinpetra]

I've checked all settings, my gmail settings and atlassian settings as well, but I still don't get emails from Trello.

[Nikola Perisic · Accepted solution]

Welcome to the Atlassian community @evelinpetra !

Since you have already did the settings check for the notifications, this is because your email is added to the supression list in Atlassian system. 

I've added a tag for Atlassian support team within this community to take a look at your request. 

If you do not get the response soon, please raise a support ticket for Atlassian here: https://support.atlassian.com/contact/#/

[Paradise FOH]

Hi Nikola,

This has happened to me too! Would a member of the support team be able to look into this for me please? This has happened to me before and you resolved the issue very quickly. I am unable to raise a support ticket as this keeps leading me back to the community support page.

[Nikola Perisic]

Hi @Paradise FOH , have you tried with https://support.atlassian.com/contact/#/ ?

[Paradise FOH]

Yes unfortunately it sends me straight back to this community page and won't allow me to submit a ticket for this issue

[Paradise FOH]

[Nikola Perisic]

Try with other browser as well, clear the cache from your current browser.

[Paradise FOH]

Hi Nikola, as you can see it does not support me in making a ticket request... despite using a different browser and clearing cache. I believe this is because I am using a free version of trello. As mentioned before, I am pretty certain that this is the same issue as the original poster, and you guys managed to resolve this last time. However unlike the last time, I cannot submit a ticket so am unsure how to get this resolved?

[Nikola Perisic]

Sadly, I am not the support of Atlassian. I've replicated this as well even if I have premium subscription. Do you have other products that have higher subscription than free? As a work around you can raise a support ticket for other products and refer that you are looking for Trello support. They should answer you.

[Milena Farber]

I'm also not getting emails. Any idea on how to help?