I am not receiving notifications via email from trello - please help!

[Natalie Catanzaro]

Hi,

I have not been receiving notifications via email from Trello for approximately one month.  Some members in our team are also not receiving emails but others are. 

We have checked our settings and everything appears to be correct.

Has anyone else had this issue and been able to resolve it?  If so, could you please let us know what you did?

[Vishaal S]

Hey Natalie,

Vishaal here with the Trello Team—thanks for reaching out

I checked our mail logs and it looks like when we sent the first email to that email address from Trello, it was rejected by the mail server with a "Bad Mailbox" message. The mail server was telling our mail server that the email address didn't exist. When this happens, our email server adds the email address to our Blocklist temporarily so that Trello's emails aren't inadvertently treated as SPAM.

I've made sure that the email address and the email addresses on the domain are no longer on that Blocklist, so future emails from Trello to that mailbox should be successful.

Do let me know if you've more questions. I'd be happy to help.

[Natalie Catanzaro]

Thanks so much, I am now receiving the trello emails :)