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I am not receiving notifications. I have followed the troubleshooting steps. What now?

Just as the subject line says.  I am not receiving the immediate tests, the items are not in my spam folders, and I followed the other guidelines.  What now?  

1 answer

1 vote
Andy Heinzer Atlassian Team Nov 18, 2021

Hi @Danielle Mitchell 

I found there was a previously bounced email attempted to be sent your address.  This can cause our system to prevent other messages from being sent there.  I have removed this blocked entry from our system.  In turn you should be able to receive notifications now.

I hope this helps.


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