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Does Atlassian provide any support to free accounts?

Jennifer Christie
Jennifer Christie
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May 3, 2024

While trying to comply with the new collaborator limits on free accounts, my organization has been adjusting workspaces, members and boards. We had a technical issue come up and submitted a support ticket on March 28th. They haven't even replied to this ticket, let alone provided any support. Why do I have the option to submit a ticket if it's just going to be ignored?

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Dreamsuite Mike
Dreamsuite Mike
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May 3, 2024

There is a bit of a backlog for support at the moment. If you have a premium account you get priority support compared to free...

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