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Does Atlassian provide any support to free accounts?

Jennifer Christie
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 3, 2024

While trying to comply with the new collaborator limits on free accounts, my organization has been adjusting workspaces, members and boards. We had a technical issue come up and submitted a support ticket on March 28th. They haven't even replied to this ticket, let alone provided any support. Why do I have the option to submit a ticket if it's just going to be ignored?

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Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 3, 2024

There is a bit of a backlog for support at the moment. If you have a premium account you get priority support compared to free...

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