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Custom email reports in Trello only sending to me, not to intended recipient

Emily Lockwood
Emily Lockwood
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February 15, 2024

I built an email report that is supposed to go to multiple recipients, but the Trello board is only sending it to me. I have tried separating email addresses with ; and have also tried simply duplicating the scheduled automation and putting in one person's email address. I verified that the recipient I was testing with has instant email notifications set up, and they are an admin on the board along with me. Are there other steps that I could take to troubleshoot this further? Thank you!

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Alex _ Trello
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 18, 2024

Hi @Emily Lockwood - welcome to the Community!

Are these users receiving any form of email notification from Trello? Their emails may be flagged on our end. 

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Emily Lockwood
Emily Lockwood
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February 20, 2024

We were able to resolve this - it was due to our system's security settings. Thank you for looking into it! 

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