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Custom email reports in Trello only sending to me, not to intended recipient

Emily Lockwood
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February 15, 2024

I built an email report that is supposed to go to multiple recipients, but the Trello board is only sending it to me. I have tried separating email addresses with ; and have also tried simply duplicating the scheduled automation and putting in one person's email address. I verified that the recipient I was testing with has instant email notifications set up, and they are an admin on the board along with me. Are there other steps that I could take to troubleshoot this further? Thank you!

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Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 18, 2024

Hi @Emily Lockwood - welcome to the Community!

Are these users receiving any form of email notification from Trello? Their emails may be flagged on our end. 

Emily Lockwood
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 20, 2024

We were able to resolve this - it was due to our system's security settings. Thank you for looking into it! 

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