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Closing our account, yet still receiving a bill?

Gert Korf _ Systemation March 18, 2024

Following the closure of our Trello account, we still received a bill. No bill is expected anymore. Please advise.

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Stephen Wright _Elabor8_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Hi @Gert Korf _ Systemation 

How recently did you close your account? Was it prior to the next billing cycle (i.e beyond your last billing date)?

I'd also recommend contacting Trello Support directly for billing questions - contact them here: https://trello.com/contact

Ste

Gert Korf _ Systemation March 18, 2024

Hi Stephen,

 

Our account was closed by me in February 2024. After closing the account, we had to wait two week for final closing. We expected no further cost anymore.

 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Makes sense.

Contact support, they're best placed to handle billing queries.

Ste

Gert Korf _ Systemation March 18, 2024

Hi Stephen,

That could be the case, yet, trying to reach out to Support on this topic, provides no options for a direct question. I need to address this specific question to them directly. How to connect to support?

Thanks, Gert

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Hi @Gert Korf _ Systemation 

Strange!

From the general options, I'd probably go with:

  • Using Trello
    • Report a bug

^ Given it seems you shouldn't be receiving the bill!

Ste

Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Go to https://trello.com/contact#/ 

There is a specific billing option to select...

Screenshot 2024-03-18 21.04.50.png

Like Gaurav Kataria likes this
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

That option is there if you have a paid account.

If not, it doesn't seem to be visible :)

Ste

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