Closing our account, yet still receiving a bill?

[Gert Korf _ Systemation]

Following the closure of our Trello account, we still received a bill. No bill is expected anymore. Please advise.

[Ste Wright]

Hi @Gert Korf _ Systemation 

How recently did you close your account? Was it prior to the next billing cycle (i.e beyond your last billing date)?

I'd also recommend contacting Trello Support directly for billing questions - contact them here: https://trello.com/contact

Ste

[Gert Korf _ Systemation]

Hi Stephen,

Our account was closed by me in February 2024. After closing the account, we had to wait two week for final closing. We expected no further cost anymore.

[Ste Wright]

Makes sense.

Contact support, they're best placed to handle billing queries.

Ste

[Gert Korf _ Systemation]

Hi Stephen,

That could be the case, yet, trying to reach out to Support on this topic, provides no options for a direct question. I need to address this specific question to them directly. How to connect to support?

Thanks, Gert

[Ste Wright]

Hi @Gert Korf _ Systemation 

Strange!

From the general options, I'd probably go with:

• Using Trello
  • Report a bug

^ Given it seems you shouldn't be receiving the bill!

Ste

[Dreamsuite Mike]

Go to https://trello.com/contact#/ 

There is a specific billing option to select...

[Ste Wright]

That option is there if you have a paid account.

If not, it doesn't seem to be visible :)

Ste