How recently did you close your account? Was it prior to the next billing cycle (i.e beyond your last billing date)?
I'd also recommend contacting Trello Support directly for billing questions - contact them here: https://trello.com/contact
Ste
Hi Stephen,
Our account was closed by me in February 2024. After closing the account, we had to wait two week for final closing. We expected no further cost anymore.
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Makes sense.
Contact support, they're best placed to handle billing queries.
Ste
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Hi Stephen,
That could be the case, yet, trying to reach out to Support on this topic, provides no options for a direct question. I need to address this specific question to them directly. How to connect to support?
Thanks, Gert
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Strange!
From the general options, I'd probably go with:
^ Given it seems you shouldn't be receiving the bill!
Ste
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That option is there if you have a paid account.
If not, it doesn't seem to be visible :)
Ste
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