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An update from my experience. I emailed email@example.com (the email address provided on their website) expressing my desire to cancel my subscription. I received no response and continued to be charged the monthly fee.
I contacted Atlassian but unfortunately their hands are tied on this 3rd party payment and they were unable to help (which makes sense I guess).
I therefore contacted my bank, marked the dashio transaction as unauthorised and cancelled my debit card.
I would therefore not recommend using dashio. Probably not malicious, but my guess is that they are not checking their email address (firstname.lastname@example.org).
Hi @Lukas Lopes Santana 👋
Welcome to the Community! Let's get this sorted for you 😊
I hope this helps but if you have any more questions just ask away!
All the best,
Great, just playing on the cautious side I'd drop them a message to double check the payment will be cancelled once the Power Up is disabled, I'd hate for you to get charged unexpectedly.
Really glad I could help and I hope you have a Trello-tastic day!
If you would like to help other Community members with the same issues find solutions quick and easy you can accept the answer above 😊