Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't login with my business account

I was forced to setup 2-step verification with my business account.

However, didn't save the 24-character recovery key.

There's no 6-digit key visible in my goolge authenticator app on my phone.

Support tickets are not working.

A phonenumber to get in touch with a human being doesn't seem to exist.


What can I do?




1 answer

0 votes
Nathan Smith Atlassian Team Jun 16, 2022

Hi @Jurgen Croes 

If you've not got access to the recovery key for your account you should also be able to recover your account by following the below steps:

  1. Try to log in
  2. On the screen asking for your 2-step verification code click on Can't use your phone?
  3. On the next screen click on Can't find your recovery key?
  4. After 24 hours you'll receive an email from us with a link you can use to log into your account without 2-step verification.

Once you've done this, I'd recommend following the steps on this page to disable 2-step verification -

And you can then set it up again from scratch using these steps which should get it working again for you -

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,349 views 28 40
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you