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Can't get email verification

emma July 24, 2023

There was a typo when I signed up so I never got the verification email. I hadn't noticed but now I'm locked out and get a verify your email notification but I can't verify as it's an invalid email address. I have tried contacting them but haven't gotten any response. Any suggestions would be greatly appreciated I don't want to loose all my work🤦🏼‍♀️

1 answer

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Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 24, 2023

Hi @emma 

Welcome to the community!

You likely are having trouble getting invitation emails from Atlassian Cloud for yourself or a teammate.

Due to various messages your mail server might have returned when the invitation was sent, Atlassian's mail systems may have paused further emails. This can be cleared up a couple ways:

  1. If you are on a paid site, open a support case with us (you may need the help of a Site Admin at your company)
  2. If you are on a free site or can't find a site admin on your paid site, start a new question here on Community using this link.

    Ask a new question about email unblocks

     

    A tag will be added to help the support team quickly respond to the question and get the emails flowing again.

If your company uses Office 365 for email, also consider allowlisting emails from Atlassian to proactively prevent future email delivery issues.

You can also reach out to https://trello.com/contact

Hope this will help you!

Regards,
Sushant Verma

emma July 26, 2023

Sorry this doesn't help it is not an issue receiving emails I entered the incorrect address and I am not locked out as I can't verify 

Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 1, 2023

@emma You can also reach out to https://trello.com/contact

Regards,
Sushant Verma

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