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Being logged out every day

Elliott Wilkes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 17, 2024

Hi my Trello account never keeps me logged in the next day when I open up my browser. Does anyone know how to ensure that my account stays constantly logged in.

 

Can someone help with this please?

 

Thanks

1 answer

0 votes
Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 29, 2024

Hi Elliot, 

I created a support ticket on your behalf so we can discuss this issue in more detail. This could be due to an authentication policy that your company has established: https://support.atlassian.com/security-and-access-policies/docs/update-idle-session-duration/

If this isn't the case, may I ask that you try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  • Disable all extensions and customizations in your current browser
  • Use a private/incognito browsing tab
  • Try using a different browser on the same computer
  • Try using a different network or connection
  • Allow cookies from id.atlassian.com, auth.atlassian.com, and trello.com (read more about cookies on our Cookies and Tracking notice)

For more troubleshooting tips:
https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello

I hope this helps, but let us know if you have any questions!
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