Automate Sending Email to Submitter

[tkelly]

When I close a ticket, I want to send an email to the submitter.  The only function I find in automation is to end to a static name.  Can I send to the submitter?  Any chance I could pull my custom fields into the email it sends. TIA!  Tim 

[Christl de Wet · Accepted solution]

Hi @tkelly 👋

Christl from SendBoard here - makers of the Email for Trello PowerUp.

Are you using the Email for Trello Power-Up perhaps? If so, you can send an email to the 'submitter' by using the @reply/ @contact keywords in your automation rule. 

You might find this article helpful: Use Trello Automation to automatically send emails based on triggers

If the email address is stored in a custom field, you can pull that into your automation rule by using the custom field variable as explained in this article: Use Variables and Custom fields with Trello Automation

You're welcome to pop over any questions to hello@sendboard.com, I'd be happy to help you with your rules.

[tkelly]

Fantastic!  Thanks!

[Christl de Wet]

You're welcome!

Feel free to reach out to hello@sendboard.com if you come across any questions while setting up or testing your rule. We'd be happy to help.

[mustafa sener _Hipporello_]

Hi Tim,

Can you describe your use case in details? I think Hipporello Service Desk can help you with this. Are those tickets the one created by your customer or clients?

[tkelly]

Sendboard answered the question.  Since I already use that produce, I'm headed that way. Thank you Tim 

[mustafa sener _Hipporello_]

You are welcome!