Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Archive Automation Failing

Ron McClellan August 1, 2022

We have been using Trello for just over a year, and created a calendar automation to archive closed cards after 60 days from a completed list.  Last week, that automation started failing; we get an email that states the below.  Worked well for over 12 months.  We have deleted and added the rule, but it is still failing.  Any suggestions?

 

 

Butler could not run your rule every day at 3:30 pm, archive all the cards more than 60 days in list "Complete" via Butler

2 answers

1 vote
Felix
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 1, 2022

You should be able to see why this automation is failing in the rule's command log.

See https://support.atlassian.com/trello/docs/opening-the-command-log/

0 votes
Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 1, 2022

@Ron McClellan did you change the name of the `complete` list recently?

Ron McClellan August 1, 2022

No.  And I actually deleted the old rule and recreated it, selecting the list from the drop down.

Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 1, 2022

@Ron McClellan strange. and do you see any error details in the command log? (see @Felix 's comment above)

Ron McClellan August 2, 2022

@Brittany Joiner Yes.  This is the message in the command log.  

Sorry, something went wrong executing this action. Actions with errors are retried automatically by the system. If the error persists, please contact support at trello.com/contact with the reference below and we'll will look into it promptly.


Error reference: U60e61f5a330609711189985e_P10

Ron McClellan August 2, 2022

Submitted this to Trello support.  They are looking into it.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events