Planyway is slow 🐌

Hello!

It's Tania from Planyway and I'm here to keep you updated on the Planyway status.

Planyway is currently slow, and we apologize to everyone who's having troubles loading it right now.

We're working with the Trello team on fixing it. I'll let you know once Planyway is back to normal, please stay tuned!

Warm regards,
Tania

32 answers

1 vote

It's not working for us either, I tried uninstalling it and reinstalling it and it still isn't working :(

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1 vote

It's still not working for us :(

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1 vote

Mine still isn't loading :(

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1 vote

I have great news! Planyway is back 🥳 Please check if it works for you and let us know if any concerns.

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1 vote

Thank you so much for the update @Mary from Planyway, if any questions are raised on the Trello thread I'll make sure to send them this way 😃

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1 vote

Hi Tania , thanks to update when the situation will be good against ;-)

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1 vote

Hi @Mary from Planyway

Thanks for sharing !

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0 votes

Hello Shari, we're very sorry for the trouble. Planyway was slow due to Trello being slow or unavailable. Once Trello was back, it took some time to restore the API's performance. If you still see an issue, please let me know.

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0 votes

I'm getting back into using Planyway now and it's February 2022. I'm having issues with it being incredibly slow to respond, if it responds at all. I'm using Google Chrome and the Trello ap on a MacBook pro.

Has this been resolved yet, settings I should check, or a different platform that works better?

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0 votes

Hello all! Planyway is stable now, please email us at support@planyway.com each time anything goes not as you expect. The more feedback we receive, the better our app becomes.

@Ralph Brogdencould you email us and tell us more about the issue with the iOS app? If you can attach the screenshots comparing your web and mobile version, that would be lovely!

@Charlie we've got your messages, and I'll get back to you shortly by email.

@Larisa Lorenz please contact us each time you feel that Planyway is down or slow. This shouldn't happen at all, but since we rely on Trello and their API, delays may happen regardless of our performance.

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0 votes

Hi Marcos! Planyway is back to life, please check how it works for you. The calendar connections can take a couple of hours to catch up. You can email us at support@planyway.com if any concerns.

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0 votes

Hi Jack, the calendar synchronizations will catch up soon. Please let me at support@planyway.com if you still face the sync issue of any kind today.

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0 votes

Hello Sandra, the iCal connection should take a couple of hours to catch up, please email us at support@planyway.com if it doesn't work for you today.

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0 votes

Hello everyone! Planyway has been stable since 23:00 UTC, June 2. We're monitoring this situation and investigating the root cause with Trello to avoid such outages in the future.

Calendar synchronizations will be up and running within a couple of hours, the requests are in the queue and are being processed as quick as possible.

Our apologies for the trouble, please let me know if any concerns.

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0 votes

I'm still having problems with it not syncing to iCal on my Mac. Thanks 😊

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0 votes

Ok. seems to be syncing sometimes to Planyway iOS app, but not reliably. Also, the sync between due date / time in Trello and the appointment time has not been reliable recently.

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0 votes

Calendar information is also not updating in the Planyway iOS app

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0 votes

While the calendar will now come up, it's still a bit slow, and is not syncing to Google Calendar. I've tried turning the integration off and then on again, but I get a "failed to get URLs" message when I first go to the sidebar, and another error message when I try to turn off the calendar sync (after a long delay) that "it takes longer than usual to turn off the sync with google"