Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Billing frustration

Dear Community,

Let me start and say I really like the Trello product and I just finished my trial period.  Unfortunately, during my trial period I considered to pay annually. But because of budget constraints we decided to switch back to month to month during the last few days of the trial period.

So where is the phone number to call?   I did not see the option to switch back and it kept directing me to set up a ticket for them to return and answer any questions I had.  I actually needed action not just a question.  Now we are already past our trial and still waiting on them to respond to my three requests in their system.  Has anyone else had this kind of a issue and how can it be resolved.  I am sure it is going to be charging my back account today sometime for the annual amount. 


1 comment

Hi @Paul Delaise ,

I can understand your frustration and sorry to hear about this. So, is it with trello or bitbucket( I could see trello in the description and bitbucket as label?

This is community so I think you need to contact Support for this purpose, now there is dedicated support for trello. Did you reach them?

I would encourage to connect them and can share the details if you are looking to connect them and sort out.

I must not have caught that. yes the ticket was for a Trello account.


The only way that I was able to connect was via sending them a message online.


if you have a phone number, please send to me. 


Thanks @Paul Delaise for confirming it's a trello one.

I can understand your frustration but unfortunately, trello does not provide any phone support and the way to reach them through-

The support hours and closed days are mentioned here - along with what I have shared above.


Log in or Sign up to comment

Atlassian Community Events