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Hello! For last 3 days, my newly created tkts are disappearing the moment they are created instead of appearing in the To-do list. I know they are getting created as the next tkt number appears on the next attempt and when we use tkt url I am able to access the tkt however it is not visible on the board. Please help me.
You can reach out to me at email@example.com.
@Khyati Pitroda , welcome to the Atlassian Community
If you are using a Team Managed project, this could be because the status the ticket is in has not been included on the board.
Try the following:
Access the board;
Click on "Configure board";
Map your flow statuses to board columns by dragging them.
From there, whenever a ticket is created, it will appear in the equivalent column where you mapped the status.
If that doesn't help, come back with some screenshots or more details and we'll continue to help.
I see this video. This is a behavior that really deviates from the expected.
I believe that in this case, it would be more interesting for you to try a direct solution with Atlassian support, through the link: https://support.atlassian.com/contact/
Please try opening a support ticket directly with Atlassian and they will be able to look at a more detailed level to see if there is unexpected behavior happening in your Jira.