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How can I change the assignee, the priority and the status?



I am an Admin and an Agent on a newly created Jira Service Desk Next-Gen project. However, I can't change the assignee neither the priority of created requests nor the status. 


I tried everything and still can't change anything on the view attached to this question. I can add a comment, link issues but can't do the following:

  • Transition the request
  • Change the assignee
  • Change the priority

Annotation 2020-04-08 120733.pngYou can see in this attached the role I have on this project:

Annotation 2020-04-08 120734.pngAnnotation 2020-04-08 121418.pngCan someone please help me with this as we start having a lot of requests and I can't do anything with these.


Thank you.

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