Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How can I change the assignee, the priority and the status?



I am an Admin and an Agent on a newly created Jira Service Desk Next-Gen project. However, I can't change the assignee neither the priority of created requests nor the status. 


I tried everything and still can't change anything on the view attached to this question. I can add a comment, link issues but can't do the following:

  • Transition the request
  • Change the assignee
  • Change the priority

Annotation 2020-04-08 120733.pngYou can see in this attached the role I have on this project:

Annotation 2020-04-08 120734.pngAnnotation 2020-04-08 121418.pngCan someone please help me with this as we start having a lot of requests and I can't do anything with these.


Thank you.

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

189 views 1 6
Read article

Atlassian Community Events