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I've recently added a mandatory custom field, and then done a bulk update to set it to one of two values, based on another field (a label, which we're finding too error-prone).
The bulk updates worked okay, but there were some exceptions, ie tickets that didn't match the bulk update criteria, and therefore the mandatory field is not set. I want to mop these up.
When I try to use JQL to find these, Jira just tells me there aren't any. Yet I can go through the backlog and pick them out. So what's occurring?
My query is this:
project = TLA and (field != "Option 1" and field != "Option 2") OR field is empty
This only finds records where I've actively set field to a valid value that isn't "Option 1" or "Option 2." It's refusing to match "empty" with "not set." How do I find the records that haven't been captured by the bulk change?