I have about 3 months of roster data in an excel spreadsheet and I would like to add it to a new Team Calendar. Is there any way to avoid entering each shift/name combination by hand? I was hoping that there would be some way to import the data from excel.
When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
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