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Introducing Statuspage's newest feature: Status Embed!

 

Statuspage has helped thousands of customers improve their incident communication, so we know first-hand the critical role a status page plays in keeping customers in the loop. But what if your customers don’t find your status page, or don’t want to subscribe to updates? How can you ensure they’re still informed?

Enter our favorite new feature: Status Embed!

With Status Embed, you can display the current state of your services in the places your customers are most likely to visit, like your homepage, app, or help center. When an incident or maintenance event is posted to your page, that information will automatically update wherever you’ve chosen to embed the status. Status Embed surfaces your status page to customers, helping to both reduce support volume and build trust with every incident.

Surface your status in 3 easy steps:

1) Decide where you want the status widget to appear

positioning.png

2) Customize colors for your incident and scheduled maintenance widgets

colors.png

3) Copy and paste the autogenerated code into your website or appembedcode.png

 

Voila! Next time you have an open incident or maintenance event, end users will see it when they visit your website or app: 

examplepage.png

Looking for more inspiration on how to surface your status page to end users? Check out this guest post, Why you should market your status page like you market your product.

 

Embedding Statuspage directly into our product gives customers the information they need upfront. This provides a more seamless user experience and reduces the amount of calls and tickets our Customer Support team receives.

Nick Coates, Product Owner – Incident Communication Tools, Symantec

 

Embed your status

If you’re already a Statuspage customer, head over to the Status Embed tab on the left-hand side of your admin portal to give it a try.

Otherwise, sign-up for a free 30-day trial.

5 comments

Great new feature! ⭐️

Regarding the docs, I'd suggest using defer or even async to download this third-party JS asynchronously (web performance).

Like TonyR likes this

🙌 Huge congrats to the team on launching this! I was very excited when the team showed me early previews of this and honoured to have provided feedback.

Using the new embed will truly help power in giving customers they need about service status upfront, rather than searching around or even contacting support teams!

Like # people like this
shannyshan Atlassian Team Jun 07, 2019

Thanks for everything, Nick! Excited to hear how it goes for your team :) 

Hi,

 

I take this is not available when using Access Groups, due to having to sign in to view the status? Much like when using the API's.

 

Regards,

Nick

shannyshan Atlassian Team Jun 12, 2019

Hi @Nick Cruickshank - good question! You're correct, Status Embed only works for Public status pages. 

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