missing logo icon in SourceTree window

missing logo icon in SourceTree window: white circle instead of custom logo image.

 

SourceTree version: 2.0.5.2 (2.0.5.2)

OS: OS X 10.10.3

 

here is a screenshot:

SourceTree:

スクリーンショット 2015-06-17 21.14.09.png

bitbucket page on Chrome

 

スクリーンショット 2015-06-17 21.13.50.png

 

regards.

23 answers

Doing this fix the problem for me:

First, quit SourceTree completely.

Then remove ALL the files under: 

~/Library/Application\ Support/SourceTree/ImageCache/


Which can be achieved by running following command in terminal

rm -v ~/Library/Application\ Support/SourceTree/ImageCache/*

 

Start SourceTree, you will see all your repositories will have the default icons now and just wait the customized icon to be downloaded.

 

FYI, I am using OSX 10.9.5 and SourceTree 2.0.5.2

Tried that. I actually tried trashing ALL preferences, cache etc... Restarted everything and re-input all repositories. Not only did it not fix the the problems with the other random missing logos, but all logos are gone. I've tried using variations of SSH / HTTPS etc... Any other suggestions... ? I'm using OS X 10.11 and SourceTree 2.0.5.3

I also tried it, just defaulted all logos to default. Used to work fine so I don't know why they can't fix it. I'm using OSX 10.10.5 and SourceTree 2.0.5.5

Sorry for the late reply, as I can only post one comment per day due to new account restriction :( Anyway, I actually did the all same as @Drew did, however removing the image cache is the only successful attempt. Also, there is an file named *RepoAvatarURLCache* in the ImageCache folder, make sure you delete it too. I get a lot of blank icons if I leave it there, and it seems prevent SourceTree from generating new icon caches, deleting it brings everything back on the track. Since we are using different versions of OSX, maybe do some search with the filename? I can confirm it is working on my machine at least. @George, Yes, this is a newly introduced bug, I cannot remember since when, but I have seen it for couple of months. If it really bothers you that much, maybe roll back to SourceTree 1, which is available from App Store, I have used it for a while and I didn't see much differences except the "old-fashion" UI (pre-Yosemite).

To show icons at sourcetree window, add your icon file to project root folder as 'icon.png' named.

 

I'm having the same issue.

Version 2.0.5.2 (2.0.5.2) on iMac 5k 10.10.4 (14E46)

Screen Shot 2015-08-04 at 10.52.32 PM.png

Please comment here:  https://jira.atlassian.com/browse/SRCTREE-3082

It does appear they are working on the problem though.

+1. Experiencing the same issue. Using the same OS and SourceTree version.

Same problem here on 2.0.5.2

I'm having the same issue on OS X 10.10.4 and SourceTree 2.0.5.2.

Same here sourcetree 2.0.5.2 (2.0.5.2) and OSX 10.10.3

Same here on all our Macs 10.8 through 10.10. Been like this for a few weeks now

Same issue for me as well... when can this get fixed?

Same issue for me, but only on one machine. On my Mac Pro and SourceTree logos all appear fine. On my MacBook Pro all logos are missing as above. Both machines running the current stable OS and SourceTree version. Mac OS v10.10.4, SourceTree v2.0.5.2.

+1 Same SourceTree version (2.0.5.2) but I'm running OS 10.10.4 All BitBucket repo logos are missing. GitHub logos are all the plain bucket on blue background.

Same issue on MacOSX for quite a while now, across updates of both MacOSX and SourceTree. Even the default image would be better than the annoying empty circle :-(

Same problem... Version 2.0.5.2 (2.0.5.2). BitBucket logos are blank. GitHub logos are the standard bucket on a blue background. Fix please? Very annoying!

Same problem as of July 31...the "refresh logo" command does not work.

+1 on latest SourceTree and OS X

+1 Here. Refresh logos also does not work.

+1 Same thing here. Been like this for ever.

+1 Same problem too - has anyone managed to get a definitive answer to this question?

Same problem. Any updates on this?

0 votes

Aaaaaaannd..... that's more than two years have passed and still no icons!
And I distinctly remember this thing used to work.

Sourcetree 2.6.3 (134) / macOS Sierra 10.12.6 (16G29)

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