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Why can I not even install Sourcetree? Everytime I try it wont go past the Atlassian log in prompt

Whenever I attempt to install the Sourcetree GUI I run into this error. The 1st attempt I created my account and got my license file, but the installer did not move forward. I attempted to log into my new account but the log in window was slow, unresponsive, and then froze. After about a minute I just get a white box. The installer will not advance, and I cannot install the product. I have tried deleting the files, running as admin, and downloading a fresh installer. Nothing has worked thus far.Capture2.JPG

1 answer

0 votes
Ana Retamal Atlassian Team Nov 27, 2017

Hi Bill! Are you using Windows? If so, can you try a clean install and do some changes in IE? 

Steps for a clean install:

  1. Wipe Sourcetree preferences. 
  2. Uninstall Sourcetree (if it shows on the App&Features list)
  3. Backup then delete the directory below before proceeding with next step:
    • Navigate to C:\Users\<UserName>\AppData\Local and delete Sourcetree & Sourcetree-Settings folder
    • Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree Files/ folder.
  4. Download SourceTree and install it. 

 

 

And these are the steps to follow in Internet Explorer:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Let us know if this worked for you!

Best regards,

Ana

These steps did not help. Keep getting this errorCapture3.JPG

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