Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Where do I find the "Get help" tab?

I need to create a support request and I don't see the option for the get help tab.  


1 answer

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 29, 2019

Hi Sarah,

How you get support from Atlassian can vary depending on the product in question and your license agreement.  I'm not sure what product you are using here so forgive me, I'm going to write up a broad answer for many use cases here.

For Server product users with a 10 user starter license, or for free products like Sourcetree, all the technical support for these products are provided here in our Community site.  More details about the levels of support can be found in Atlassian Support Offerings.

However if you're using one of our Cloud products like Jira, Confluence, etc, you can go to

This contact page will provide you different kinds of support requests, such as Billing or technical support. 

  • In the case of Cloud sites, you will need to enter in the URL of your cloud site to be correctly routed to the appropriate support channel for you.  
  • For Server customers, in order to get support from Atlassian you need to know your SEN number (support entitlement number).  This is included in the license with the license key that can be accessed by the billing and technical contacts in

If you do not know your SEN, it's possible that technical questions would be routed directly here to Community instead.

I hope this helps.


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events