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User info pop-up not letting me commit changes

jenrj March 18, 2020

When I try to commit changes to my branch, the User Information pop-up opens (screenshot below). When I click OK, the pop-up goes away, but my changes won't commit.

Troubleshooting I've tried so far that didn't work:

*Uninstalling and reinstalling Sourcetree.

*Cloning my repository again and creating a new directory path locally.

This is for the latest version of Sourcetree (3.3.8) on Windows.


2 answers

0 votes
patty-brooks-ontsys April 14, 2020

Was able to resolve this issue by:

  1. Going into my Atlassian account and changing my Atlassian password (via Security  | Edit Password). Note: You could probably skip this step if you remember your Atlassian password.
  2. Going into SourceTree and accessing the Tools | Options | Authentication settings. 
  3. Selecting Git Saved Passwords and selecting Edit.
  4. Entering my new password in the Edit Password field.

Hope these steps help someone else.

Good luck.

0 votes
patty-brooks-ontsys April 14, 2020

Interested in the answer to this issue as well. Having this same problem.

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