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User info pop-up not letting me commit changes


When I try to commit changes to my branch, the User Information pop-up opens (screenshot below). When I click OK, the pop-up goes away, but my changes won't commit.

Troubleshooting I've tried so far that didn't work:

*Uninstalling and reinstalling Sourcetree.

*Cloning my repository again and creating a new directory path locally.

This is for the latest version of Sourcetree (3.3.8) on Windows.


2 answers

Was able to resolve this issue by:

  1. Going into my Atlassian account and changing my Atlassian password (via Security  | Edit Password). Note: You could probably skip this step if you remember your Atlassian password.
  2. Going into SourceTree and accessing the Tools | Options | Authentication settings. 
  3. Selecting Git Saved Passwords and selecting Edit.
  4. Entering my new password in the Edit Password field.

Hope these steps help someone else.

Good luck.

Interested in the answer to this issue as well. Having this same problem.

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