Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to load Sourcetree 2.3.1 on my development PC. The older version is needed to be compatible w

My development PC has Windows 10 LTSB and is not compatible with the newer .NET framework (4.7.2). I'm trying to install Sourcetree 2.3.1, which is compatible with .NET framework 4.6.2, which I have. Installation starts but when asked to use and existing account or "Go To My Atlassian" it gives a blank screen for "use an existing account" If I select "Go To My Atlassian" I get a screen showing my licenses but I cannot proceed with the installation. Please help ASAP. This has caused a 4-day delay on our project. Thank you!

2 answers

0 votes
Mike Corsaro
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 25, 2019

Hello! It looks like .NET 4.7.2 does work with the Win10 1607 LTSB release.

Would it be possible to get your admin to allow the update?



Update not needed. After hours of not hearing anything back from Atlassian and searching endlessly for a phone number to call, I found the answer in an Atlassian Community post about copying the accounts.json and password files into the Sourcetree folder.

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 24, 2019

Hi @Patrick T. Capwell,

Unfortunately we had to disable the registration methods used by prior Sourcetree releases with the 3.0 release. The licenses on "My Atlassian" are deprecated as well, they existed for the 1.x timeframe. The only solution is to be on a system with .NET 4.7.2 and to use the most recent update to ST as well to ensure you've got the latest features, bug and security fixes. Our sincerest apologies for the interruption to your workflow.

Brian Ganninger
Principal Developer, Sourcetree 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events