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Unable to install SourceTree on my computer

Philippe Chaudun

I spent few days trying to install Source tree on my computer: I tried with this version SourceTreeSetup-2.1.2.5 then this new one available today: SourceTreeSetup-2.1.10.0.

Each time I cannot go over the step Use an existing account. Open MyAltassian is working fine and open the webpage with licenses displayed, but nothing happen then.

When I click on Use an existing account, a new blank window is opened then everything disappears at all.

Folloowing forums and questions I cleanup folders in AppData\Local before reinstalling but with always the same result:

Find below contents of SquirrelSetup.log:

2017-08-14 13:41:18> Program: Starting Squirrel Updater: --install . --rerunningWithoutUAC
2017-08-14 13:41:19> Program: Starting install, writing to C:\Users\PChaudun\AppData\Local\SquirrelTemp
2017-08-14 13:41:19> Program: About to install to: C:\Users\PChaudun\AppData\Local\SourceTree
2017-08-14 13:41:19> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\PChaudun\AppData\Local\SourceTree\packages\.betaId'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
   at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2017-08-14 13:41:19> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\PChaudun\AppData\Local\SourceTree\packages\RELEASES'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
   at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
2017-08-14 13:41:19> CheckForUpdateImpl: Reading RELEASES file from C:\Users\PChaudun\AppData\Local\SquirrelTemp
2017-08-14 13:41:19> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2017-08-14 13:41:19> ApplyReleasesImpl: Writing files to app directory: C:\Users\PChaudun\AppData\Local\SourceTree\app-2.1.10
2017-08-14 13:41:21> LogHost: Rigging execution stub for SourceTree_ExecutionStub.exe to C:\Users\PChaudun\AppData\Local\SourceTree\SourceTree.exe
2017-08-14 13:41:23> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\PChaudun\AppData\Local\SourceTree\app-2.1.10\SourceTree.exe]
2017-08-14 13:41:34> ApplyReleasesImpl: Starting fixPinnedExecutables
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Acrobat Reader DC.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Calculator.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Enterprise Architect.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Google Chrome.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Internet Explorer (2).lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Internet Explorer (3).lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Internet Explorer.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Microsoft Excel 2010.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Microsoft Word 2010.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Mozilla Firefox.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Notepad++.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Windows Explorer (2).lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Windows Explorer (3).lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Windows Explorer.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Windows Media Player (2).lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Windows Media Player (3).lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Examining Pin: Windows Media Player.lnk
2017-08-14 13:41:34> ApplyReleasesImpl: Fixing up tray icons
2017-08-14 13:41:34> ApplyReleasesImpl: cleanDeadVersions: for version 2.1.10
2017-08-14 13:41:34> ApplyReleasesImpl: cleanDeadVersions: exclude folder app-2.1.10

I thank you a lot for your support.

.Net is 4.6.2

Thanks for your help.

Philippe Chaudun

Accepted answers

All comments

Ana Retamal

Hi Philippe, from your description it seems that you were able to install SourceTree but you're not able to go through the registration screen, is this correct? If that's your case, please follow this Community thread were this issue was already reported. We'll be updating that thread as soon as we have any update.

If your problem was something different, please send us a screenshot so we can understand it better.

Best regards,

Ana

Philippe Chaudun

Hi Ana, thanks for your answer.

I already read this thread; my issue is lightly different: I never had the prompt to login to Atlassian. After I clicked on "Use an existing account" the installation window closes and nothing happens. I tried a lot of times with always the same result at all.

Using "Go to My Atlassian is working fine, my account with licenses are correctly display but again after this nothing happens.

In the sourcetree.log file I found in this folder "C:\Users\PChaudun\AppData\Local\Atlassian\SourceTree" there is only this line "ERROR [2017-08-15 09:50:45,865] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied"