Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

The software doesn't open


ERROR [2020-10-15 10:41:41,623] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2020-10-15 10:41:42,167] [1] [SourceTree.App] [Log] - Failed to start
System.UnauthorizedAccessException: 对注册表项“HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION”的访问被拒绝。
在 Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
在 Microsoft.Win32.RegistryKey.CreateSubKeyInternal(String subkey, RegistryKeyPermissionCheck permissionCheck, Object registrySecurityObj, RegistryOptions registryOptions)
在 Microsoft.Win32.RegistryKey.CreateSubKey(String subkey, RegistryKeyPermissionCheck permissionCheck)
在 SourceTree.AppRoot.RegisterBrowserEmulationModeKey(String feature, String appName, UInt32 value)
在 SourceTree.AppRoot.<OnStartup>d__31.MoveNext()
--- 引发异常的上一位置中堆栈跟踪的末尾 ---
在 System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
在 System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
在 SourceTree.App.<OnStartup>d__4.MoveNext()

1 answer

0 votes
Daniel Ebers Community Leader Oct 25, 2020


welcome to the Atlassian Community!

The error message suggests there have been permission errors during launch.

Without knowing details about your PC and installation my best guess would be to try a reinstall and a cross check on some other PC if the error also occurs there.

Please also make sure to use the latest version of SourceTree.

In case you can provide some more details a user from Community is more likely being able to help.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

60,220 views 127 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you