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Sourcetree Mac 2.7.6 fails to update (Sierra)

Running Sourcetree 2.7.6 on macOS 10.12.6 Sierra.

Choosing "Check for Updates..." menu item results in "Update Error!" dialog with "An error occurred in retrieving update information. Please try again later." descriptive text:

 

Screen Shot 2019-05-15 at 2.31.55 PM.png

This should be fixed.

If indeed Sourcetree 2.7.6 is the latest that can run on macOS 10.12.6 Sierra, then this message should instead say "No Update Available" with "You're already running the latest version of Sourcetree for your system." or some such.

If there *is* a newer version of Sourcetree that runs on 10.12.6 Sierra, then this Check for Updates functionality should find it & offer to install it.

1 answer

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bgannin Atlassian Team May 16, 2019

Hi @edmechem,

I'm not sure why the update feed isn't accessible when you're checking for an update, it typically is and would show the "up to date" dialog instead. The latest release available is 3.1.2 but it requires 10.13+.

Brian Ganninger
Principal Developer, Sourcetree

Thanks - yeah, I saw that; the latest requires 10.13 (which I'm not running (yet)). Two related questions:

  • What's the last version that runs on 10.12.x?
  • Where might there be a download link for that? I looked & couldn't find any 'older versions' section. Searching the Support section didn't reveal anything either.

@bganninCan you reply please? thx

bgannin Atlassian Team May 18, 2019

https://www.sourcetreeapp.com/download-archives

2.7.4 is the last 10.12 compatible release available on that page; it will update to 2.7.6 and no further. I'll ping the web folks to find out why 2.7.6 isn't present in the list.

Like edmechem likes this

Thanks Brian.  How would I have found that link (download-archives) other than your mentioning it here?  I looked and didn't see it...  Perhaps more visibility to that (esp. when searching "system requirements" on Support page) would be helpful.  Thx again.

bgannin Atlassian Team May 19, 2019

It's in the footer of every page on sourcetreeapp.com.

@bgannin why isnt there a proper requirements footnote or page?

bgannin Atlassian Team Aug 28, 2019

Not currently but I've let folks know.

Great, will be very helpful in the future.

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