SourceTree does not run on Windows 8.1?

After installing SourceTree 1.5.2 on Windows 8.1, I get a crash when I try to run it:

Problem signature:

Problem Event Name:BEX64

Application Name:SourceTree.exe

Application Version:1.1.0.0

Application Timestamp:521396fb

Fault Module Name:StackHash_e7de

Fault Module Version:0.0.0.0

Fault Module Timestamp:00000000

Exception Offset:PCH_77_FROM_ntdll+0x0000000000096B2A

Exception Code:c0000005

Exception Data:0000000000000008

OS Version:6.3.9600.2.0.0.256.4

Locale ID:2067

Additional Information 1:e7de

Additional Information 2:e7debde6e66874f623b9dcd1ed9d155f

Additional Information 3:6350

Additional Information 4:6350aff138e3330645ebe7c155222de5

How can I fix this issue?
Thanks!

1 answer

1 accepted

3 votes
Accepted answer

I found a path towards the solution.
I found this: http://social.technet.microsoft.com/Forums/windowsserver/en-US/99a19251-5165-4b2b-98d2-a4f0774b54f8/server-manager-crashes-after-upgrading-from-windows-server-2012-to-2012-r2?forum=winservermanager

It seems that the Intel HD4000 Graphics chip can cause this issue.
I have a HD4600 Graphics chip in my HP Z-Book.
If I disable this device, then sourcetree is working properly.
Now I'll have to find a fix for this Graphics driver issue...

Good find. If you do find a fix so you can re-enable the graphics chip, please post it here as well.

I uninstalled the device in the device-manager and restarted.

After restarting, the device used a generic Microsoft driver.

Then I downloaded the latest driver from the HP support site, installed and restarted.

SourceTree is now still running OK and I've got my advanced Graphics features back.

I had the same issue, disabling the HD4600 device in control panel and then Sourcetree started again no issues. My external monitors stayed on (due to the NVIDIA driver pairing) but my z-book monitor will not display. Quick and easy solution, but I hope they find a fix in the near future. Thank you Michiel!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 23, 2018 in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

710 views 3 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you