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Redirected to Blank White Screen After Installing Sourcetree with Login to Existing Account Edited

After Installing Sourcetree on Windows 7,downloading the license key I get asked to sign into my existing account, when doing so I am redirected to a blank white screen. I read others online that have had this issue, I tried adding atlassian as a trusted site, lowered the security level in IE, but the only thing that changed when doing so was that I was stuck then on the redirect page. Any suggestions on how I can get past the login in order to use Sourcetree? I am able to get into other products such as Bitbucket, Jira, Hipchat, without issues, just for some reason I can get passed the login to existing account in order to use Sourcetree

1 answer

0 votes
minnsey Atlassian Team Aug 31, 2017

Hi, this can happen when there are restrictiosnon use of Internet Explorer or the version of IE installed is old.

Are you able to log in directly to https://id.atlassian.com using Internet Explorer ?

If the problem persists please raise a ticket at https://jira.atlassian.com thanks, where we will be able to help you further.

Thanks for the reply back, yes I can login with IE, it seems like this issue relates to SCTREEWIN-4741 that was already reported

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