It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Pull code using souretree error report



When I use the sourcetree to pull code today, it always has an error.

Unknown SSL protocol error in connection to 

But it is always OK before. 

So, could you please provide some suggestions on this?




1 answer

1 accepted

0 votes
Answer accepted
Ana Retamal Atlassian Team Mar 02, 2018

Hi Zhou! For troubleshooting purposes, can you try pulling the code from the command line? If you're getting the same error, then it means the error is not in Sourcetree but in the connection to Bitbucket Server.

It's possible that an old git version is causing this, you can check your current version by running

git --version


Let us know!


Hi, Ana,

Thanks for the response.

It seems my company bitbucket server has some problem.

When I log in the butbucket server, it always has following error. 

server error.png

By the way, my sourceTree version is V1.9.13.7.



Ana Retamal Atlassian Team Mar 05, 2018

Hi! Seems like your issue is on the Bitbucket Server side then. You'll need to get that fixed before you can go ahead and pull from Sourcetree.

Are you the admin for this Bitbucket Server instance? If not, you'll need to contact them so they can solve this issue. If you are, you can try the steps explained in the article Server unreachable (the action that triggered the error in the article might be different, what the steps are also valid in your case).

Once Bitbucket is up and running again, and if you still have problems between Sourcetree and Bitbucket, then we can troubleshoot it.

Let us know if you have any questions or require any assistance with Bitbucket!



Hi, Ana,

I have checked with the admin, and it seems OK now.

Thanks so much.


Ana Retamal Atlassian Team Mar 06, 2018

Glad it's solved for you now, Tingting!

Have a good day :)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,902 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you