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Moving from old computer and cannot install

Peter Green
Peter Green
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September 16, 2019

I have sourcetree installed and working well on an old mac.

I have installed sourcetree on my new mac, and getting "

You’re currently logged in with your Atlassian account for ***, but you haven’t signed up for Bitbucket Cloud with this account."

I don't use bitbucket cloud, how come all is working fine on the previous mac and now I cannot just use it?

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Dario B
Dario B
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2019

Hi @Peter Green ,

Sorry for jumping into an old question, but I believe the same topic is being discussed in the below threads:

 

Cheers,
Dario

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 18, 2019

Hi Peter, welcome to the Community.

Bitbucket Cloud shares the same credentials as your Atlassian account, so I guess Sourcetree is detecting that and that's the reason why you're getting that message.

In which step of the authentication are you currently stuck? Please send us a screenshot so we can continue helping you move forward. 

Best regards,

Ana

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