SourceTree was working fine for me until I set up a second user on my iMac. Now from both accounts, SourceTree won't open the bookmarks screen/window. The new / clone command also doesn't open a window. I've removed and reinstalled the app several times and also removed the data in the ~/Library area but nothing has helped. Is there a way to fix this?
Kevin and Eric,
Actually, I tried to find here would be the Source Tree logs but did find it.
Thanks Eric for your console logs! I’ve searched about these exactly errors that you’ve received about it seems a very common Mac OS X message, nothing specific to SourceTree.
I’m looking into this and one important step to troubleshooting is testing into the old versions, then we can understand if it happens only to the newers versions.
Kevin and Eric could you guys test the SourceTree 1.8.1? It’ll be only for the test purpose to check if this issue happen on the 1.8.1 too.
Here the SourceTree 1.8.1 in Atlassian SourceTree official link:
Other thing important is what Mac OS X are you guys running? Maybe it’s a bug related to some OS version.
There is this a bug report on jira.atlassian.comabout some troubles on v1.9.4 could be related:
Could you guys test it and let me know how it goes? I want to help you to solve this issue.
i'm on 10.7.5
i've gone back to 1.9.3 as that seems to work just fine. i did test out the 1.8.1 for you as well though and didn't run into any problem with that either.
i've been following the bug report as well. the 1.9.4 test app that was posted there seems to work as well but with some minor artifacts showing in the one of the list views.
thanks for your help.
Thanks Eric to share the solution with us :)
I’ve added the comment on the bug report to help the developers based on your answers.
Feel free to add yourselves as watcher of the bug report them you can get notified when it updates.
And Kevin please don’t forget to return to us sharing if it works for you too and selecting the correctly answer for this question, it can be useful for other persons that face the same problem.
You’re right about the configurations on ~/Library that’ll be on each user on this location:
To better help you on this issue, I would ask you to check the SourceTree logs if there is no error related of this issue so I can further investigate it for you.
i too am having the same problems as kevin. and have tried the same troubleshooting.
bookmarks window won't open. have tried trashing the ~/Library/Application Support/SourceTree and ~/Library/Preferences/com.torusknot.SourceTree* files and multiple reinstalls. checked and unchecked the "don't show bookmarks when starting" options. tried collecting all the windows to see if it was just off screen.
in addition to his problems i also don't have access to the recently opened menu. it shows up but nothing will open from there.
i'm not of the SourceTree logs but the console shows:
Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...
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