Mac os X Sourcetree: Unable to log in to bitbucket and Github but can with windows

1) Downloaded windows Sourtree on windows server. Successfully logged into bitbucket and git

2) Downloaded Max os X Sourcetree on mac: Bitbucket: Authentication Error GitHub: Bad credentials

3) Yes. I am entering the correct name and password.

2 answers

Hey Dwight,

There's various reasons this could be happening

  1. The auth details are stored in the keychain incorrectly. Delete them out of there.
  2. SourceTree's default usernames are setup wrong. Check SourceTree preferences and go to the 'network' tab. Delete any entries relating to your remote out of there.
  3. Whilst I hate to mention it, there are occasions where users are simply using the wrong username or password, so double check these.

Hope that helps

Was a keychain issue. Mac OS X is not a flavor of [L|U]nix I am used to.

Thanks for your help.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

682 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you