Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Installation stalls at Registration MacOS Mojave 10.14.6

On MacOS Mojave 10.14.6, I was having authentication problems. Tried to unlink my user account but was unsuccessful, so I deleted SourceTree incl files in Application Support directory. Reinstalled, seemed successful, but when I choose BitBucket Cloud at the Registration step, it hangs on a white screen with a message, please wait.  

 Screenshot 2019-08-26 22.30.55.png

1 answer

0 votes
Ana Retamal Atlassian Team Aug 27, 2019

Hi Jim, welcome to the Community!

Seems like there are some remnants from your previous installation that is interfering with your current install. Can you try and swipe Sourcetree preferences?

After that, please re-start Sourcetree, try to register with your Bitbucket Cloud account and let us know how it goes.

Best regards,


I followed the directions you provided at at swipe SourceTree preferences and was finally able to proceed. I am now stuck where I originally had the problem - the Access Key for <username>" 

The solution seems to be here: 

I am able to use this on my Windows machines without this intricacy to I'll just stick to them.  Something seems off in this Mac solution - it's certainly far more difficult to install. If there is a way to get up and running without the Access Keys, which is possbile in Windows, please LMK. thx

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

79,184 views 135 29
Read article

Atlassian Community Events