Having issues logging into either GitHub or Bitbucket from Sourcetree

Hi,

Using Sourcetree 1.9.4.1, MAC OS X 10.9.

Unable to log into either

GitHub (Error Msg: Login Error, Login failed for your GitHub account., The remote service said: 'Login error').

or Bitbucket (Error Msg: Login failed for your Bitbucket account., The remote service said: 'lexical error: invalid char in json text., Invalid Authorization Header').

Looking forward to using your software and services but can't !

Thanks for a swift reply.

Andy.

1 answer

There are certain special characters that will prevent authentication if they are used in the password. I don't know what those are, but if you use special characters, try changing your password.

I think someone who has this issue should file a bug report.

I just experienced this issue with the character "¤" - removing this from the password, fixed the login issue...

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Sourcetree

Tip from the team: configuring Git or Mercurial in Sourcetree

Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...

563 views 1 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you