Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Having issues logging into either GitHub or Bitbucket from Sourcetree

Andy Costello
Andy Costello
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
June 23, 2014

Hi,

Using Sourcetree 1.9.4.1, MAC OS X 10.9.

Unable to log into either

GitHub (Error Msg: Login Error, Login failed for your GitHub account., The remote service said: 'Login error').

or Bitbucket (Error Msg: Login failed for your Bitbucket account., The remote service said: 'lexical error: invalid char in json text., Invalid Authorization Header').

Looking forward to using your software and services but can't !

Thanks for a swift reply.

Andy.

Answer
Watch
Like Be the first to like this
523 views

1 answer

0 votes
Seth
Seth
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
June 23, 2014

There are certain special characters that will prevent authentication if they are used in the password. I don't know what those are, but if you use special characters, try changing your password.

I think someone who has this issue should file a bug report.

View More Comments
Nicklas Peistru
Nicklas Peistrup
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 25, 2016

I just experienced this issue with the character "¤" - removing this from the password, fixed the login issue...

Like
Reply

Suggest an answer

Log in or Sign up to answer
Sourcetree
Sourcetree
TAGS
AUG Leaders

Atlassian Community Events

    See all events