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Cannot log into my Atlassian account via Sourcetree

I am trying to clone a repository from my Bitbucket account in Sourcetree. Whenever I try to clone the repo, I am prompted to login to my Atlassian account. I've tried many times but login always fails. I've also tried:

  • Updating Sourcetree to the latest version (3.0.17)
  • Changing my password
  • Using both my username and my email
  • Restarting Sourcetree
  • Restarting my computer
  • Resetting my IE settings and restarting my computer
  • Adding https://*.atlassian.com to Trusted Sites in my IE settings

Why can't I login to my Atlassian account with Sourcetree???

1 answer

0 votes
bgannin Atlassian Team Feb 11, 2019

Hi @Jessica Klassen,

Our apologies for the hassle. Is the app set up already or is it launching and asking you to complete registration? If you've already set up Sourcetree prior to cloning then that account dialog is asking you to log in to Bitbucket I suspect.

Brian Ganninger
Principal Developer, Sourcetree

Sourcetree is already set up. Yes, it is asking me to log into Bitbucket. I have tried countless times to log in, with both my email and username. I have even changed my password several times. I can always log into the web interface, but the same password never works in Sourcetree.

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