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Can't login to bitbucket on desktop but web works fine

Edited

Hi Today one of my teammates pushed their work and I need to pull it but whenever I try to log in on the app it fails and reopens the login screen. I know my credentials are correct because it works fine on the web. if I can login on the web does that mean my account is correctly set to active (i saw a similar post so i want to make sure)?

 

Why would it keep looping me in the login screen? I really need to be able to login to the app. 

 

I tried repairing it, updating it, reinstalling it, and resetting my password,.

When I try to change my login info via the options I get a weird message about an unexpected character but no matter what i type I always get this even when pasting in my correct password. How do I fix this?

Capture.PNG

1 answer

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Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 20, 2022

G'day!.

The most common issue customers are experiencing related to authentication in SourceTree is due to the deprecation of GIT username/password in favour of App Passwords:
https://bitbucket.org/blog/deprecating-atlassian-account-password-for-git-and-bitbucket-api-activity
We have a blog post however which explains the steps to troubleshoot this issue, please follow these accordingly and this should resolve the issue:
https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968

Please follow these steps and let me know how it goes.

Cheers!

- Ben (Bitbucket Cloud Support)

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