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Can't login to bitbucket on desktop but web works fine


Hi Today one of my teammates pushed their work and I need to pull it but whenever I try to log in on the app it fails and reopens the login screen. I know my credentials are correct because it works fine on the web. if I can login on the web does that mean my account is correctly set to active (i saw a similar post so i want to make sure)?


Why would it keep looping me in the login screen? I really need to be able to login to the app. 


I tried repairing it, updating it, reinstalling it, and resetting my password,.

When I try to change my login info via the options I get a weird message about an unexpected character but no matter what i type I always get this even when pasting in my correct password. How do I fix this?


1 answer

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 20, 2022


The most common issue customers are experiencing related to authentication in SourceTree is due to the deprecation of GIT username/password in favour of App Passwords:
We have a blog post however which explains the steps to troubleshoot this issue, please follow these accordingly and this should resolve the issue:

Please follow these steps and let me know how it goes.


- Ben (Bitbucket Cloud Support)

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