Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't Add an Account and log in


I erased the repo from my local drive to do a virgin build of code from the repo. I was then unable to clone the repo because I could not log into my account. I was told to upgrade from 3.3x.x to I did, but still could not log in. I deleted my account to start over, including obtaining a new PAT and I still cannot log in. I found the following thread on your support page, which is my exact problem, but no answer was provided: Page not found error in Remote Repo connection with PAT in Azure DevOps.

When I click Refresh Personal Access Token and enter my credentials, I get:

"Authentication Failed

Failed to check login for user

Page not found."


3 answers

same issue without changing anything to the repo though.
can't connect to github credentials


Authentication failed
Failed to check login for user [XXX]
Requires authentication

 I have the same problem when I want to connect it to my GitHub, and it is the first time I use it, but the password even though I have changed it thinking that it could be that it has not worked for me, I still get Authentication error.

I found the problem.

When creating or authenticating an existing account in SourceTree, SourceTree wants the URL specified on the PAT creation screen, not the so-called full URL.

    Hosting Service: Azure DevOps

    Host URL: as describe in first above

    Preferred Protocol: HTTPS

    Authentication: Personal Access Token


Also, in my case, when trying to clone the repo, the full URL was given to me two ways. Only the first one worked.

This is ocurring to me too. Same issue

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,224 views 5 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you