Unable to add user

[David Adair]

I cannot manually add a new user. I get the following error: The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression. I've added users before with no problem. I see that the Left Hand Navigation macro can cause this problem, but I do not have that installed. Anything else?

[David Adair · Accepted solution]

The group Confluence-users had been deleted and that prevented me adding additional users. After adding the group, I was able to add new users.

[Tiago Comasseto]

Hi Dave,

I see that this message is refering to unsupported cimpression, in this case you may check if you have HTTP compresion enable.

If it's enabled, you may try to disable it. Please check this page for more details: https://confluence.atlassian.com/display/CONF43/Compressing+an+HTTP+Response+within+Confluence

Cheers

[David Adair]

Thanks for the input. As it turned out, I needed to add the group Confluence-users.

[fsim]

Hey Dave,

That error is also sometimes thrown when there is an error in the Confluence logs (database exceptions etc) after adding the user. Possible for you to reproduce the issue, then immediately attach the last lines in atlassian-confluence.log from ConfluenceHomeDirectory/logs here so that we can see what's the exception?

[David Adair]

Thanks for the input. As it turned out, I needed to add the group Confluence-users.