Unable to add user

I cannot manually add a new user. I get the following error: The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression. I've added users before with no problem. I see that the Left Hand Navigation macro can cause this problem, but I do not have that installed. Anything else?

3 answers

1 accepted

The group Confluence-users had been deleted and that prevented me adding additional users. After adding the group, I was able to add new users.

Hi Dave,

I see that this message is refering to unsupported cimpression, in this case you may check if you have HTTP compresion enable.

If it's enabled, you may try to disable it. Please check this page for more details: https://confluence.atlassian.com/display/CONF43/Compressing+an+HTTP+Response+within+Confluence

Cheers

Thanks for the input. As it turned out, I needed to add the group Confluence-users.

Hey Dave,

That error is also sometimes thrown when there is an error in the Confluence logs (database exceptions etc) after adding the user. Possible for you to reproduce the issue, then immediately attach the last lines in atlassian-confluence.log from ConfluenceHomeDirectory/logs here so that we can see what's the exception?

Thanks for the input. As it turned out, I needed to add the group Confluence-users.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Uncategorized

Friday fun: how many celebrates Midsummer holiday or is this a Swedish tradition only?

Any other country that celebrates Midsummer holiday (this friday 22 June)?  

45 views 3 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you