Unable to acces Confluence Administration


My jira environment is https://externis-test.jira.com

I'm in the general administration part. http://i.imgur.com/5pT7C.png

When I click on wiki to administrate confluence, https://externis-test.jira.com/wiki/admin/console.action, I have the following error:

Erreur 310 (net::ERR_TOO_MANY_REDIRECTS) : Trop de redirections

It is the same in every browser. I managed the cookies but still doesn't work. It happened yesterday, don't know why because it worked before



Problem reported from URL: https://externis-test.jira.com/templates/admin/helpandsupport.vm

3 answers

1 vote

This issue could also be caused by a permission issue in Confluence. If your account is part of the administrators group but this administrators group is not set as administrator in the Confluence global permission scheme then this redirect error will occor. (Confluence will redirect back to Jira to verify admin access, Jira acknowledge Admin access and tries to redirect to the confluence admin page which redirects back to Jira)

We can further look into this if you open a support case.

0 vote

I don't know who the supplier is, but if it's ondemand, I don;t think they should be directing their support requests to this forum.

Please for any OnDemand related problems your should ask for help using the http://support.atlassian.com website, if you're not the Admin of the service on your company, I would suggest contacting the IT departament on your company and asking for help as they should know hot to contact Atlassian and get the problems sorted out.

In regards to the 'Too many redirects' problem I sounds like something like a temporary failure, if you are still facing problems please let us know through the website I linked above.

Felipe Cuozzo
OnDemand Developer

I will just point out that in OnDemand the Adminstration console has some restricted functions that are only available to a restricted group of Atlassian employees, you can see more details of the restrictions here.

Suggest an answer

Log in or Join to answer
Community showcase
Louis De Jaeger
Posted yesterday in Off-topic

Friday fun: your best joke

Hi all Lets make this Friday fun really fun and post one (or more) of your best jokes! The joke can be about an Atlassian product, or just a really fun joke you want to share! I’m not the best j...

83 views 2 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot