Unable to acces Confluence Administration

hi,

My jira environment is https://externis-test.jira.com

I'm in the general administration part. http://i.imgur.com/5pT7C.png

When I click on wiki to administrate confluence, https://externis-test.jira.com/wiki/admin/console.action, I have the following error:

Erreur 310 (net::ERR_TOO_MANY_REDIRECTS) : Trop de redirections

It is the same in every browser. I managed the cookies but still doesn't work. It happened yesterday, don't know why because it worked before

Thanks,

Vincent

Problem reported from URL: https://externis-test.jira.com/templates/admin/helpandsupport.vm

3 answers

1 vote

This issue could also be caused by a permission issue in Confluence. If your account is part of the administrators group but this administrators group is not set as administrator in the Confluence global permission scheme then this redirect error will occor. (Confluence will redirect back to Jira to verify admin access, Jira acknowledge Admin access and tries to redirect to the confluence admin page which redirects back to Jira)

We can further look into this if you open a support case.

I don't know who the supplier is, but if it's ondemand, I don;t think they should be directing their support requests to this forum.

0 votes

Please for any OnDemand related problems your should ask for help using the http://support.atlassian.com website, if you're not the Admin of the service on your company, I would suggest contacting the IT departament on your company and asking for help as they should know hot to contact Atlassian and get the problems sorted out.

In regards to the 'Too many redirects' problem I sounds like something like a temporary failure, if you are still facing problems please let us know through the website I linked above.

Cheers,
Felipe Cuozzo
OnDemand Developer

I will just point out that in OnDemand the Adminstration console has some restricted functions that are only available to a restricted group of Atlassian employees, you can see more details of the restrictions here.

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