The Salesforce ID number is the unique key that is going to enable use to link between Salesforce, JIRA, and the timekeeping system. Currently, the Salesforce ID is embedded in a field in JIRA that has no parameters. It is the linking between the two system and it seems that any field coming from Salesforce is in that connection and not a real text field. Thus, when you are trying to do database work and lookups, you can’t really do it. This number really needs to be on its own in a numeric field with parameters. Are we limited to this or can you bring a text field over?
Have you ever noticed that fixing specific problems might be a door opener for a bigger challenge, affecting a wider audience? This was exactly the case when we, as a service company working with mul...
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