Is there a way to show a text field for the Salesforce Case Number?

The Salesforce ID number is the unique key that is going to enable use to link between Salesforce, JIRA, and the timekeeping system. Currently, the Salesforce ID is embedded in a field in JIRA that has no parameters. It is the linking between the two system and it seems that any field coming from Salesforce is in that connection and not a real text field. Thus, when you are trying to do database work and lookups, you can’t really do it. This number really needs to be on its own in a numeric field with parameters. Are we limited to this or can you bring a text field over?

3 answers

Hi Paula,

How are you bringing this Salesforce ID over and populating it to a field in a JIRA Issue? Are you using a particular plugin to do this?

Also once we get a text field is there a way to make sure it auto syncs with Salesforce or do we have to manually sync each ticket?

I created a new field and it works fine. No need to go any further! Thank you.

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