Hipchat keeps losing connection on MacBook and android phone

Hipchat is extremely unreliable on my macbook and android phone. I will not see any notifications sometimes, until I click on a room and see new messages. I keep seeing "Couldn't connect Retry" and when I hit retry , it goes through 5-6 retries before connecting. 

On phone also the same thing, same issues on the phone as well. I have Nexus 6P. Sometimes during the middle of an active conversation, it just stop showing anymore messages, no connection error message either. Sometimes, no connection error message, but send button is disabled, there is no option to try to reconnect. 

 

I tried looking for logs in /var/log/hipchat, but hipchat directory doesn't exist. Is there a way to enable logs in the hipchat web application?

1 answer

0 vote
Maarten Cautreels Community Champion May 18, 2017

Hi Binu,

I'm sorry you're experiencing these annoying issues with HIpChat. I've found the following Knowledge Base article about getting logs on the Mac client: https://confluence.atlassian.com/hipchatkb/sending-mac-client-logs-to-support-757467000.html

If that does not help, I'd suggest contacting Atlassian Support.

Please do let us know what the problem/solution was!

Best,

Maarten

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