Hipchat is extremely unreliable on my macbook and android phone. I will not see any notifications sometimes, until I click on a room and see new messages. I keep seeing "Couldn't connect Retry" and when I hit retry , it goes through 5-6 retries before connecting.
On phone also the same thing, same issues on the phone as well. I have Nexus 6P. Sometimes during the middle of an active conversation, it just stop showing anymore messages, no connection error message either. Sometimes, no connection error message, but send button is disabled, there is no option to try to reconnect.
I tried looking for logs in /var/log/hipchat, but hipchat directory doesn't exist. Is there a way to enable logs in the hipchat web application?
I'm sorry you're experiencing these annoying issues with HIpChat. I've found the following Knowledge Base article about getting logs on the Mac client: https://confluence.atlassian.com/hipchatkb/sending-mac-client-logs-to-support-757467000.html
If that does not help, I'd suggest contacting Atlassian Support.
Please do let us know what the problem/solution was!
Good morning All, First of all, Happy early Thanksgiving from the NOVA AUG Leaders! I am anticipating no one will be looking at the group on Thanksgiving Day 😊 Today's topic will be different th...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs