Captcha image is not appeared..

Mi Jang September 4, 2012

I chaged my password...but after that I can't login our team's confluence.

When I tried to login my confluence, I must enter the some letters(captcha..). But, letters are not appeared. I can't see anything..there are only 'X' figure.

I'm administrator of our team's confluence....

How to solve this problem?? If you know, plz let me know ASAP.

Thanks!

2 answers

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Harry Chan
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September 4, 2012

Hi, can you post a screenshot of what is happening? Can you also specify your Confluence version and the browser you are using?

Thanks,

Harry Chan
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September 4, 2012

What version of Java are you using? There is a bug with OpenJDK.

Mi Jang September 4, 2012

My confluence version is 4.1.5 and I used both IE and chrome.

I attached the screenshot of login page...

Mi Jang September 4, 2012

I downloaded "Java SE 6 update 35(JRE)" at Oracle homepage..

Harry Chan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 4, 2012

Does it help if you clear the cache on your browser? Are there any errors in the logs?

0 votes
Mi Jang September 25, 2012

I cleared the cache..but I can't login now.

Below message is some of system error message. If it is useful to you, I'll attach all of the message..

Cause

com.octo.captcha.CaptchaException: word is too tall: try to use less letters, smaller font or bigger background: text bounds = {text=itsing java.awt.geom.Rectangle2D$Float[x=0.0,y=-30.161133,w=8.334961,h=41.206055] ascent=30.161133 descent=6.591797 leading=4.453125 java.awt.geom.Rectangle2D$Float[x=28.33496,y=-30.161133,w=18.00293,h=43.623047] ascent=30.161133 descent=9.008789 leading=4.453125 java.awt.geom.Rectangle2D$Float[x=66.33789,y=-33.177246,w=18.353027,h=45.32666] ascent=33.177246 descent=7.2509766 leading=4.8984375 java.awt.geom.Rectangle2D$Float[x=104.69092,y=-32.171875,w=16.0,h=46.53125] ascent=32.171875 descent=9.609375 leading=4.75 java.awt.geom.Rectangle2D$Float[x=140.69092,y=-30.161133,w=18.00293,h=43.623047] ascent=30.161133 descent=9.008789 leading=4.453125 java.awt.geom.Rectangle2D$Float[x=178.69385,y=-30.161133,w=18.00293,h=43.623047] ascent=30.161133 descent=9.008789 leading=4.453125 } with fonts {java.awt.Font[family=Monospaced,name=Monospaced.plain,style=italic,size=34] java.awt.Font[family=SansSerif,name=SansSerif.plain,style=bold,size=30] java.awt.Font[family=DialogInput,name=DialogInput.plain,style=bold,size=30] java.awt.Font[family=SansSerif,name=SansSerif.plain,style=bold,size=33] java.awt.Font[family=Monospaced,name=Monospaced.plain,style=italic,size=32] java.awt.Font[family=DialogInput,name=DialogInput.plain,style=plain,size=30] } versus image width = 200, height = 50
at com.octo.captcha.image.gimpy.GimpyFactory.getImageCaptcha(GimpyFactory.java:79)

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