Depending on the case, it could be related to an issue in the instance or some configuration not being applied. So, to get a background of that, do you record when you started to face this issue? For example, after having the add-on upgraded.
Also, can you check if the atlassian-confluence.log <Confluence Home/logs directory> display anything related to the questions symptoms?
Hope it helps you to start troubleshooting!
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