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Why questions add-on unanswered list contains questions answered and doesn't receive mention email?

Recently,my project adopt Questions add-on for Confluence.I came across two problems:
1.Why the unanswered list not only contains questions that been answered,there are also somequestions answered in it?
2.I asked a question and followed, while someone answered it,why couldn't I receive a mention email?
Any body can tell me the reason and how to solve.
Thank you!

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