Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I prevent people from replying to the Confluence Questions email alert?

My users are replying to the email they get when our support staff answers their question. That email is coming back to us in our support ticketing system. I'm looking for best practices so that the user will not reply to the email, and would instead go to the Question and post their reply there.

For example, change the "from" address to one that bounces or is a do-not-reply address. Or perhaps, remove the actual response from the email so that they have to go to the Question's page to read the response.

Do you have any best practices or ideas for how to prevent the users from replying to our answers via email instead of continuing the conversation on the Questions page?

1 answer

0 votes

We use a 'do-not-reply@' address in our instance that seems to do the trick for us. I've also raised a feature request to have a 'Comment' link added to those kinds of email notifications, which I think should further reduce the urge to click 'reply' in the email client.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

233 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you