How can I prevent people from replying to the Confluence Questions email alert?

My users are replying to the email they get when our support staff answers their question. That email is coming back to us in our support ticketing system. I'm looking for best practices so that the user will not reply to the email, and would instead go to the Question and post their reply there.

For example, change the "from" address to one that bounces or is a do-not-reply address. Or perhaps, remove the actual response from the email so that they have to go to the Question's page to read the response.

Do you have any best practices or ideas for how to prevent the users from replying to our answers via email instead of continuing the conversation on the Questions page?

1 answer

0 vote

We use a 'do-not-reply@' address in our instance that seems to do the trick for us. I've also raised a feature request to have a 'Comment' link added to those kinds of email notifications, which I think should further reduce the urge to click 'reply' in the email client.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published yesterday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

366 views 5 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you